Confirm the Applicable Warranty
Coverage is determined by the product model, construction, application and written document supplied for the order.
- Check product model
- Check residential or commercial use
- Retain the written warranty
Customer support
Product Warranty
Warranty terms vary by product construction, use and market. Request the applicable written warranty before purchase and keep project records.
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What to Know About Product Warranty
Overview of Sungem warranty documentation and the information required to confirm coverage or submit a claim.
Installation & Maintenance
Coverage requires correct storage, installation, use and maintenance according to current guidance.
- Follow installation guides
- Use compatible accessories
- Keep maintenance records
Claims
Notify Sungem in writing within the applicable period and include purchase, installation and photographic evidence.
- Proof of purchase
- Installation date
- Photos and description
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